General Cancellation Policy
- A training participant is obliged to cancel their attendance in written form, but only with the written consent of the person who ordered the training, usually the employer of the participant. The person ordering the training has to approve the cancellation in writing. Note, that the vendor's courses, namely Redhat and Amazon Web Services (AWS), have special cancellation policies which depend on the vendor's procedures and other organizational issues.
- If the participant cancels their attendance less then 14 days prior to the course, the provider of the training has the right to demand the payment 100% of the course price in order to cover the costs of the training. By mutual agreement, the training provider can offer an alternative training date in the future, which does not need to be paid again. This cannot be applied to Redhat and AWS courses, there are different organizational procedures.
- The training provider has the right to change the date of the training in case of serious technical or organizational reasons.
- The training provider has the right to back out of the contract provided the person who is ordering the training does not cooperate or pay the training price on time. The training provider has the right to ask for a contractual fee.