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Jira Service Desk

9.900 CZK

Price (without VAT)

Days1
7. 1. 2022
virtual
CZ
4. 2. 2022
virtual
CZ

Jira Service Desk is very popular tool used for customer or internal support. Do you want to know how to set it up correctly? Then this course is right for you.

Who is the course for?

This training is meant for people working in support and for Jira Service Desk project administrators.

Outline

  • What is Jira Service Desk
  • Licencing and user management
  • Types of portals– customer and internal
  • Portal – setting up, customization
  • Types of projects
  • Types of unique issues in Jira Service Desk – Bug, Incident, Service Request
  • Workflows – creation, editing
  • Screens – settings and working with them
  • Creation of Queues and managing them
  • Reporting in Jira Service Desk
  • SLA – settings and management
  • Customer satisfaction – settings and management
  • Using Confluence as knowledge base – connection and settings
  • Automation – settings and management
  • Roles and groups – how to use them in projects
  • Permissions – settings and troubleshooting
  • Email notifications – settings and management
  • Frequently used plugins for Jira Service Desk

 Prerequisities

  • The course taker has a good user knowledge of Jira
  • Basic ITIL knowledge is welcome

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Reviews

Jan Jambrich
15. 12. 2020
Very good training to master basic administrator skills. In a single day, I learned a lot of useful information and skills as practical exercises are also part of the training. Thank you and see you next time. Jan Jambrich (IT Services Engineer) Orange Slovakia
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