Kurzy a certifikace IT Management & Analysis

ITIL

ITIL4 Foundation + Exam

27.900 CZK

Cena (bez DPH)

Days3
11. 6.13. 6. 2024
Praha
CZ
24. 6.26. 6. 2024
virtual
ENG
The course covers the best practice framework of ITIL 4 at a foundational level. Students learn about the service value system (SVS), the four dimensions of service management, the service value chain, the 7 guiding principles, and service management practices. ITIL 4 is a non-prescriptive, industry best practice providing a vendor-neutral, technology-agnostic framework to address service management challenges by reshaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
 

Audience

  • Business managers, business process owners, or any business person interfacing with IT organizations
  • Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply service management concepts to create value for
    customers
  • IT professionals already working with ITIL best practices, who want to advance their knowledge of the new service management practices in ITIL 4
  • Other individuals working in parts of the IT organization, including:
    – IT staff supporting large, complex and hybrid data centers, interested in improving
    speed, quality, and cost of IT services
    – IT vendors, suppliers, and partners
    – IT managers and IT executives
    – Individuals working in other parts of IT
    (digital, product, development, security)

Goal

Upon successful completion of this course, candidates will be able to:

  • Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
  • Describe the service value system (SVS), and learn how the SVS ensures value is co-created with the business
  • Understand and implement the ITIL service value chain
  • Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination

Outline

  • Key Concepts and Definitions of Service Management
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • Service Value Chain
  • ITIL Management Practices
  • Exam preparation

Prerequisites

Additional study time outside of the class is required to prepare for the certification exam.
 

Following courses

  • ITIL4 Specialist Create, Deliver & Support
  • ITIL4 Specialist Drive Stakeholder Value
  • ITIL4 Specialist High Velocity IT
  • ITIL4 Strategist Direct. Plan & Improve
  • ITIL4 Leader Digital & IT Strategy

 

Accreditation 

Společnost HEWLETT-PACKARD s.r.o. (HPE) je akreditovánou tréninkovou organizací pro ITIL®.

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